WHAT HAPPENS AFTER I REGISTER? Upon registration using Visa, America Express, or MasterCard you will receive an invoice, and an E-mail notification with the password and link to login and take the class. 

CAN I PURCHASE BY PO? PO and DD 1556 purchases are available for corporate and Federal Government accounts; fax the PO to (510) 521-5926. 

CAN I GET A DISCOUNT FOR REGISTERING MULTIPLE TRAINEES? Yes;

IS THE CREDIT CARD TRANSACTION SECURE:? The credit card registration is done through a secure socket, so there is no risk for your credit card information, which is protected and cannot be intercepted. 

HOW DO I REGISTER MULTIPLE USERS? If you register multiple users you will receive a password for each one of them. 

HOW DOES THE PROGRAM SCORE THE QUIZZES? It will circle YOUR Answer and put a CHECKMARK in front of the CORRECT answer. If the checkmark is circled, it means that you selected the correct answer. 

CAN I GO BACK TO LOOK AT THE PREVIOUS TRAINING SLIDES? Yes, by using the PREVIOUS button at the bottom of the training pages. 

CAN I RETAKE A QUIZ? No, you cannot. 

IS THERE A TIME LIMIT ON FINISHING THE COURSE? No, there is no time limit. 

I GET AN ERROR WHEN I TRY TO HAVE MY FIRST QUIZ SCORED, WHAT DO I DO? Your Browser cookies must be disabled. To enabled them click here. 

I THINK THE PROGRAM IS NOT SCORING PROPERLY, WHAT DO I DO? It is most probably a misunderstanding on how the scoring is done. The program will put a checkmark in front of the correct answer, and circle your answer. If the checkmark is inside the circle, you selected the correct answer. If not, the checkmark will indicate the correct answer, and your answer will be circled with a cross inside it. If you still have doubts please continue taking the course, print the questions with their answers and then print the scored answers. If there are discrepancies to fax it to us for review at 510-217-6621. 

I ALREADY LOGIN AND CHOSE A USER ID BUT I FORGOT MY USER ID OR PASSWORD, WHAT DO I DO ? Go to the description page of the course you took and click on the Password/User ID retrieval link at the bottom of the page. 

I NEVER CHOSE A USER ID AND FORGOT MY PASSWORD AND/OR INVOICE NUMBER, WHAT DO I DO? Go to the description page of the course you took, and click on the User ID/Invoice number retrieval link at the bottom of the page.